IT Helpdesk Support Specialist Mid Level (Onsite-Pampanga)
Crackerjack Corporation
Posted over 30 days ago
Location:
Clark, Pampanga
Contract Type:
Full Time
Experience Required:
3 to 4 years
Education Level:
Bachelor’s Degree
Job Description
RESPONSIBILITIES:
Technical Support:
Respond to and resolve technical support requests via phone, email, chat, or in person.
Diagnose and troubleshoot issues related to hardware, software, and network connectivity.
Provide guidance on the use of IT systems, tools, and applications.
Ticket Management:
Log, update, and track support tickets using a helpdesk system.
Escalate unresolved issues to higher-level support teams or external vendors as needed.
Ensure all tickets are resolved within defined Service Level Agreements (SLAs).
System Maintenance and Configuration:
Install, configure, and maintain desktops, laptops, printers, and other peripherals.
Perform regular software updates, patches, and system checks.
Support the onboarding process by setting up user accounts and devices.
Network and Security Support:
Assist users with VPN connectivity, wireless access, and remote desktop configurations.
Identify and report potential security incidents, such as phishing attempts or malware infections.
Documentation and Training:
Create and update user guides, FAQs, and technical documentation.
Conduct basic IT training for employees on common tools and best practices.
Technical Support:
Respond to and resolve technical support requests via phone, email, chat, or in person.
Diagnose and troubleshoot issues related to hardware, software, and network connectivity.
Provide guidance on the use of IT systems, tools, and applications.
Ticket Management:
Log, update, and track support tickets using a helpdesk system.
Escalate unresolved issues to higher-level support teams or external vendors as needed.
Ensure all tickets are resolved within defined Service Level Agreements (SLAs).
System Maintenance and Configuration:
Install, configure, and maintain desktops, laptops, printers, and other peripherals.
Perform regular software updates, patches, and system checks.
Support the onboarding process by setting up user accounts and devices.
Network and Security Support:
Assist users with VPN connectivity, wireless access, and remote desktop configurations.
Identify and report potential security incidents, such as phishing attempts or malware infections.
Documentation and Training:
Create and update user guides, FAQs, and technical documentation.
Conduct basic IT training for employees on common tools and best practices.
Number of vacancies:
1
Company Description
Crackerjack Corporation was established in August 2023. It is a recruitment agency that provides the manpower needed for its affiliate companies, including BW Manufacturing Corporation (a manufacturing company), Trackerteer Web Developer Corporation (an IT company), CW Manufacturing Corporation (a furniture company), VV Manufacturing Corporation (another manufacturing company), and GravyBaby (a restaurant company).
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