Customer Service Representative

Duties and Responsibilities

• Process payment activation (cash, credit card, check, Bank deposit)
• Providing a high standard of customer service
• Responding promptly to customer inquiries in person
• Resolve customer complaints via phone or email
• Responding to customer queries via Social Media Platforms
• Assist customers in terms of orders, account maintenance, and other services
• Inform, campaign, promote to customers of announcement and promotions through
text blast, call outs and social media as part of sales drive
• Handles customer complaints and inquiries
• Maintain and updates customer records and account information
• Coordinate with other departments for smooth flow of Member transactions
• Provide assistance during events such as Trainings, conventions, seminars,
recognitions
• Ensure smooth coordination of order ship out with Logistics department
• Work with Customer Service Team Leader to ensure proper customer service is being
delivered
• Other functions that may be assigned and willing to be assigned anywhere

Qualifications:
• Must possess at least a bachelor’s degree/College Degree in any field
• Good in written and verbal English communication
• With pleasing personality, energetic and with positive attitude
• 1 year of experience in customer service

Knowledge, Skills, and Abilities

• PC knowledge required (Internet, MS Office Software)
• Willingness to learn, be trained and has strong initiative to take action
• Must have ability to communicate effectively, both verbally and in writing
• With good interpersonal communication skills, customer-oriented

Work Arrangements

Location: Manila
Set-up: Onsite
Shift: 9 am - 6 pm