Group Manager Transactional Quality
Quezon City, National Capital Region
Posted 5 days ago
- Company:
- Risewave Consulting Inc.
- Company Description:
- As one of the world's leading human resource service organizations, Risewave, which is powered by Comrise, provides customized talent solutions that exceed our clients needs in various business scenarios. With our vast network of top talent, based all over the globe, we can lead your organization toward success. More about Risewave: 5,000,000+ highly qualified candidates 2,000+ leading & emerging global clients 38 years of experience in talent solution 18 years of successful local practice 16 subdivision areas Our Solutions: Executive Search Recruitment Process Outsourcing Flexible Staffing Cross Border Services Recruitment Sharing Platform
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
• Manage 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU
• Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management
• Deliver sampling and stratification strategy based on Compliance checks , Financial processes (volume & Value mix ) Errors, Customer priorities & Agent performance
• Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting
• Effective deployment of RCA framework including communication, follow through & training
• Responsible for robust documentation of quality standards as agreed with the client in alignment to TQ Playbook
• Digitalization & mistake proofing in Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism & control framework
• Provide meaningful business insights to all stakeholders; in-depth statistical analysis, defects, exceptions and trends leading to performance enhancement & client experience
• Ensure continued alignment of account to ISO standards through checks & audits
• Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring
Job Qualifications:
• Bachelor’s Degree Holder
• Overall work experience of minimum 6-8 yrs.; minimum 3-4 yrs. experience in Quality
• Lean Six sigma Black belt certified
• Experience in automation of aspects of Quality function
• Working knowledge of Excel, Minitab & Power BI
• Knowledge & experience of ISO, Agile methodology & demonstrates digital mindset
• Should have analytical bent of mind along with lateral thinking.
• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset
• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change
• Should have analytical bent of mind along with lateral thinking.
• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset
• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change
• Must be amenable to work onsite in Bridgetowne, QC
• Willingness to work onsite
