Customer Experience Specialist
Cebu/Baybay Site, Cebu
Posted 2 days ago
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management Inc. (DEMPSEY) is a Philippine-based executive search and referral services company specializing in sourcing competent and qualified candidates for direct hiring by client companies. Unlike contracting agencies, DEMPSEY does not hire or deploy personnel for contractual, temporary, or project-based roles. Established in 2008 and headquartered in Quezon City, DEMPSEY is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue, and holds the necessary business permits. The company focuses on matching private companies with professionals across various fields, including Accounting, Finance, Engineering, Sales, Marketing, Web Development, Human Resources, and Behavioral Sciences. DEMPSEY sources candidates from both Metro Manila and provincial institutions, aiming to provide opportunities that hone natural talents, enhance acquired skills, and maximize potential for efficient, productive, and successful employment.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 5
Job Description
Schedule: Night Shift
# of Available positions: 5
Cebu / Baybay Site: Full Onsite
JOB DESCRIPTION:
Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager.
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates.
● Confirms, cancels, and processes refunds for orders as needed.
● Sends out notifications for order delays.
● Coordinates with shipping carriers to investigate lost packages and defective product claims.
● Builds customer trust and earns positive feedback.
● Updates internal tools, such as spreadsheets.
● Helps maintain excellent metrics on Amazon and other marketplaces.
● Handles special projects assigned by the Manager.
● Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed.
ESSENTIAL REQUIREMENTS:
● Confident in speaking American English and good at writing emails
● Ability to multitask
● Good computer skills and knows how to navigate the internet
● Good Attendance record in previous employment
● Great contributor even on matters outside his/her scope
● Detail-oriented and highly organized
● Can work on the night shift.
● Willing to work on weekends with a rotational schedule
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
