Health Care Account / CSR

Quezon City, National Capital Region

Posted yesterday

Company:: BPO Global Inc.
Company Description:: Company Name: BPO Global Inc. About Us: BPO Global Inc. is a leading Business Process Outsourcing (BPO) provider specializing in delivering tailored solutions to help businesses enhance efficiency, reduce operational costs, and improve customer experiences. Founded in 2005, our company has grown to become a trusted partner for a diverse range of industries including finance, healthcare, retail, and technology. Our Services: At BPO Global Inc., we offer a comprehensive suite of BPO services, including: Customer Service and Support: Our dedicated team manages customer inquiries, support tickets, and live chat interactions with a focus on delivering exceptional service and building lasting customer relationships. Technical Support: We provide 24/7 technical support to address IT issues, troubleshoot problems, and ensure seamless operations for businesses and their end-users. Back Office Operations: From data entry and processing to document management and payroll services, we handle critical back-office functions with accuracy and efficiency. Sales and Marketing Support: Our experts assist with lead generation, market research, and sales support to help businesses expand their reach and drive revenue growth. Finance and Accounting: We offer bookkeeping, accounts payable/receivable, and financial reporting services designed to streamline financial operations and ensure compliance. Our Approach: Optima Solutions is committed to delivering excellence through a combination of innovative technology, skilled professionals, and a customer-centric approach. We leverage advanced analytics and automation to optimize processes and provide actionable insights, enabling our clients to focus on their core business objectives.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 45

Job Description

Handle inbound and outbound customer interactions in a professional manner.

Respond to customer inquiries regarding products, services, billing, technical support, etc.

Resolve customer complaints and escalate complex issues to appropriate departments.

Document all customer interactions accurately in the CRM system.

Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).

Stay updated on product knowledge and process changes.

Adhere to company policies, procedures, and compliance standards.

Provide feedback to improve customer service processes and systems.