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Job Summary:

We are actively hiring Customer Service Representatives to join our growing team. This is a full-time, onsite position suited for high school graduates, SHS or ALS completers, college undergraduates, fresh graduates, and career shifters. Successful candidates will handle customer inquiries and support requests in a courteous and efficient manner. Applicants must be open to working on a shifting schedule and must be currently residing in Metro Manila or nearby areas.

Key Responsibilities:

• Respond to customer inquiries through assigned channels (voice or non-voice)
• Provide accurate and timely information on products, services, or account concerns
• Handle complaints or issues while maintaining professionalism
• Document each interaction in the system accurately
• Comply with company protocols and service standards
• Collaborate with internal teams to resolve escalated concerns
• Meet daily and monthly performance targets

Qualifications:

• At least 18 years old
• High School Graduate (Old Curriculum), SHS Graduate, ALS Graduate, College Undergraduate, or College Graduate
• With or without BPO/call center experience
• Excellent communication skills
• Willing to work onsite in Metro Manila
• Open to shifting schedules including night shifts, weekends, and holidays
• Able to work in a fast-paced, team-oriented environment

Working Conditions:

• Office-based, full-time position
• Extended periods of sitting and computer usage
• Standard use of headset and other call handling tools
• Regular supervision, coaching, and performance monitoring
• Structured and metrics-driven work environment

What We Offer:

• Competitive Salary (depending on the assigned account)
• HMO coverage from Day 1
• Night differential pay
• Paid vacation and sick leaves
• Overtime and holiday pay
• 13th month pay
• SSS, PhilHealth, and Pag-IBIG contributions

Why Join Us?

• Entry-level friendly — start your career with us
• We accept applicants with various educational backgrounds
• Training and tools will be provided onsite
• Stable company with competitive salary and full benefits
• Be part of a supportive and professional team

If you're looking for a stable career with long-term growth and you're ready to take the first step, APPLY TODAY. We welcome fresh talents and experienced professionals alike. Start your journey with us.