Workforce Planning Analyst - Clark, Pampanga
Angeles, Pampanga
Posted 7 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.
It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction
Qualifications: Experience in different WFM tools; must be able to start ASAP
Hybrid (until further notice) 2 to 3 times a week
Responsibilities:
Develop and manage accurate forecasting models to predict workforce needs.
Create effective work schedules to maximize resource efficiency.
Monitor real-time call volume and adjust staffing levels as necessary.
Analyze historical data to improve forecasting accuracy and scheduling strategies.
Prepare and distribute regular performance reports to management.
Collaborate with team leaders to address workforce management issues.
Utilize workforce management software to enhance resource planning.