Location:
Cebu City, Cebu
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Junior High School
Salary:
32.000,00 ₱ /
Monthly
Job Description
REQUIREMENTS:
● Confident in speaking American English and good at writing emails
● Ability to multitask
● Good computer skills and knows how to navigate the internet
● Good Attendance record in previous employment
● Great contributor even on matters outside his/her scope
● Detail-oriented and highly organized
● Can work on the night shift.
● Willing to work on weekends with a rotational schedule
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on
Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s
online selling policies.
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other
marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's
website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates.
● Confirms, cancels, and processes refunds for orders as needed.
● Sends out notifications for order delays.
● Coordinates with shipping carriers to investigate lost packages and defective product claims.
● Builds customer trust and earns positive feedback.
● Updates internal tools, such as spreadsheets.
● Helps maintain excellent metrics on Amazon and other marketplaces.
● Handles special projects assigned by the Manager.
● Supports the Customer Service Manager and acts as the point of contact in the absence of the
Manager or when needed.
Employment Type: Full Time
Schedule: Night Shift
Cebu / Baybay Site: Full Onsite
● Confident in speaking American English and good at writing emails
● Ability to multitask
● Good computer skills and knows how to navigate the internet
● Good Attendance record in previous employment
● Great contributor even on matters outside his/her scope
● Detail-oriented and highly organized
● Can work on the night shift.
● Willing to work on weekends with a rotational schedule
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on
Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s
online selling policies.
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other
marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's
website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates.
● Confirms, cancels, and processes refunds for orders as needed.
● Sends out notifications for order delays.
● Coordinates with shipping carriers to investigate lost packages and defective product claims.
● Builds customer trust and earns positive feedback.
● Updates internal tools, such as spreadsheets.
● Helps maintain excellent metrics on Amazon and other marketplaces.
● Handles special projects assigned by the Manager.
● Supports the Customer Service Manager and acts as the point of contact in the absence of the
Manager or when needed.
Employment Type: Full Time
Schedule: Night Shift
Cebu / Baybay Site: Full Onsite
Number of vacancies:
10
Company Description
NextStep Careers is a talent acquisition and recruitment solutions provider committed to delivering quality candidates to partner organizations across various industries.
Our services are designed to support businesses in sourcing qualified professionals for both office-based and remote roles. We take pride in our streamlined recruitment process, attention to client requirements, and dedication to matching the right candidate to the right opportunity.
With a focus on administrative support, customer service, virtual assistance, sales, and other key business functions, NextStep Careers aims to contribute to the growth and success of both employers and job seekers nationwide.
We are driven by excellence, integrity, and a passion for helping individuals take their next step toward a rewarding career.
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