Collection Specialist

- Manage a portfolio of customer receivables and work by solving customer payment issues.
- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (Clients) questions and requests for information.
- Understand the AAMLO - Clients billing processes to provide guidance to customers, identify defects and drive resolution before escalating to AMs for approval.
- Understand the pain points of customers and solve our customer’s problems.
- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Escalating when appropriate to Account Manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our customers and Account Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and collection needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.
Qualifications
- Bachelors Degree.
- Prior experience of at least 2 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs (an advantage but not required).
- Knowledge on Outlook, Word and Excel or similar desktop applications.
- Good Communications skills – Written & Verbal
- Proficient in Microsoft Excel and Word.
- Flexible to work in shifting schedule.
- Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
- Can work under pressure and with deadlines.
- Excellent verbal and written communication skills, with a strong customer service focus.
- Has the ability to prioritize, multi-task and work with minimal supervision.
- A person who is open to work with diverse teams with different cultures
- Newly Graduate are encourage to apply.