Customer Service Sales & Retention (Basic Salary + Allowances)

Taguig, National Capital Region

Posted today

Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 10

Job Description

Client Profile: This company was founded in 1976. One of the fastest growing IT company not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.

Position: Customer Service Representative - Sales
Company Industry: BPO Company
Location: McKinley, Taguig City
Salary Offer: Php23,000-Php30,000
Work Schedule: Graveyard Schedule
Work Set Up: Work Onsite

Benefits :
✨Government Mandated Benefits
✨Dental Allowance
✨Miscellaneous allowance
✨Medical Allowance
✨Provident Fund
✨Business Casual
✨Insurances

Job Requirements:
✨College Degree
✨ At least 6 months to 1 year BPO experience handling sales and retention
✨Willing to work on a Graveyard Shift
✨Amenable to work onsite in McKinley, Taguig
✨Can start as soon as possible

Job Responsibilities:
✨ Support client retention and contract renewals in line with corporate goals.
✨Determine and satisfy client needs, conduct consultative, value-driven sales and account management conversations.
✨Act as the main point of contact for internal sales teams and customers
✨Handle billing concerns and account-related questions
✨Guarantee a seamless and satisfying consumer experience
✨Keep up-to-date data in CRM systems and accurately record all customer interactions
✨Work together with internal support teams to handle reporting, escalations, and ongoing process enhancements
✨ Plan and oversee follow-up correspondence to facilitate deal closings and continuous relationship maintenance

Recruitment Process: (Online Interview)
✨Initial Interview
✨Second Interview
✨Final Interview
✨Job Offer