Inbound/outbound/email
Makati, Quezon
Posted today
- Company:
- MirandaHR
- Company Description:
- An outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
Inbound Responsibilities:
Answer incoming calls, emails, or chats from customers in a timely and professional manner.
Provide accurate information regarding products, services, orders, and company policies.
Resolve customer complaints and issues efficiently.
Maintain detailed records of customer interactions in the CRM system.
Outbound Responsibilities:
Make outbound calls to follow up on customer inquiries, renewals, feedback, or sales opportunities.
Promote products and services to potential and existing customers.
Conduct customer satisfaction surveys or gather feedback.
Upsell or cross-sell when appropriate based on customer needs.
Requirements:
High school diploma or equivalent; associate or bachelor’s degree is a plus.
Proven experience in a customer service or sales environment preferred.
Excellent communication and interpersonal skills.
Proficiency in using CRM systems and Microsoft Office Suite.
Ability to work under pressure and meet targets.
Working Conditions:
Office-based
Shifts may include evenings, weekends, or holidays depending on business needs.
Benefits:
Perks and Benefits
- Up to 200K HMO upon regularization with 2 free dependents
- Up to 550K Life Insurance
- Free shuttle service
- Free parking lot
- 10% night differential during probationary period and will increase to 20% upon regularization.
- Salary:
- ₱17,500.00 Monthly
