Customer Service Role - 1 Day Process

Caloocan, National Capital Region

Posted today


Company:: Caldwell Communications
Company Description:: Our core belief is simple: we are committed to doing the right thing. This commitment extends to our staff, clients, their customers, the communities we operate in, and the planet. At Caldwell Communications, we promote a sense of duty and collaboration. We place a strong emphasis on equality and work to include a range of viewpoints that encourage innovation. As a global business, sustainability is at the heart of our operations, conscious of the impact we have on the environment. Moreover, we actively seek ways to uplift our communities and make a positive difference wherever we can. Together, we aim to create a better world every step of the way.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

Job Summary:

We are actively hiring Customer Service Representatives to join our growing team. This is a full-time, onsite position suited for high school graduates, SHS or ALS completers, college undergraduates, fresh graduates, and career shifters. Successful candidates will handle customer inquiries and support requests in a courteous and efficient manner. Applicants must be open to working on a shifting schedule and must be currently residing in Metro Manila or nearby areas.

Key Responsibilities:

• Respond to customer inquiries through assigned channels (voice or non-voice)
• Provide accurate and timely information on products, services, or account concerns
• Handle complaints or issues while maintaining professionalism
• Document each interaction in the system accurately
• Comply with company protocols and service standards
• Collaborate with internal teams to resolve escalated concerns
• Meet daily and monthly performance targets

Qualifications:

• At least 18 years old
• High School Graduate (Old Curriculum), SHS Graduate, ALS Graduate, College Undergraduate, or College Graduate
• With or without BPO/call center experience
• Excellent communication skills
• Willing to work onsite in Metro Manila
• Open to shifting schedules including night shifts, weekends, and holidays
• Able to work in a fast-paced, team-oriented environment

Working Conditions:

• Office-based, full-time position
• Extended periods of sitting and computer usage
• Standard use of headset and other call handling tools
• Regular supervision, coaching, and performance monitoring
• Structured and metrics-driven work environment

What We Offer:

• Competitive Salary (depending on the assigned account)
• HMO coverage from Day 1
• Night differential pay
• Paid vacation and sick leaves
• Overtime and holiday pay
• 13th month pay
• SSS, PhilHealth, and Pag-IBIG contributions

Why Join Us?

• Entry-level friendly — start your career with us
• We accept applicants with various educational backgrounds
• Training and tools will be provided onsite
• Stable company with competitive salary and full benefits
• Be part of a supportive and professional team

If you're looking for a stable career with long-term growth and you're ready to take the first step, APPLY TODAY. We welcome fresh talents and experienced professionals alike. Start your journey with us.