Support Consultant/Customer Account Executive
Mandaue City, Cebu
Posted over 30 days ago
- Company:
- INNODATA KNOWLEDGE SERVICES, INC.
- Company Description:
- Innodata Knowledge Services Inc., is a data engineering company providing Artificial Intelligence (AI) services to the world's most prestigious companies.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Provide prompt technical support via email, phone, or chat to address inquiries and troubleshoot issues
Diagnose technical problems, identify root causes, and deliver effective solutions
Build and maintain in-depth knowledge of our products or services to assist clients with accuracy
Create helpful documentation like FAQs and troubleshooting guides for customer self-service
Collaborate with teams across the organization to resolve issues and enhance products based on customer feedback
Qualifications:
A graduate of any 4year course
Strong customer service skills with a passion for helping others
Managerial experience is an advantage
Training background is an advantage
Above-average English communication skills
- Salary:
- ₱25,000.00 Monthly
