Support Consultant/Customer Account Executive
INNODATA KNOWLEDGE SERVICES, INC.
Posted over 30 days ago
Location:
Mandaue City, Cebu
Contract Type:
Full Time
Experience Required:
2 years
Education Level:
Bachelor’s Degree
Salary:
25.000,00 ₱ /
Monthly
Job Description
Job Responsibilities:
Provide prompt technical support via email, phone, or chat to address inquiries and troubleshoot issues
Diagnose technical problems, identify root causes, and deliver effective solutions
Build and maintain in-depth knowledge of our products or services to assist clients with accuracy
Create helpful documentation like FAQs and troubleshooting guides for customer self-service
Collaborate with teams across the organization to resolve issues and enhance products based on customer feedback
Qualifications:
A graduate of any 4year course
Strong customer service skills with a passion for helping others
Managerial experience is an advantage
Training background is an advantage
Above-average English communication skills
Provide prompt technical support via email, phone, or chat to address inquiries and troubleshoot issues
Diagnose technical problems, identify root causes, and deliver effective solutions
Build and maintain in-depth knowledge of our products or services to assist clients with accuracy
Create helpful documentation like FAQs and troubleshooting guides for customer self-service
Collaborate with teams across the organization to resolve issues and enhance products based on customer feedback
Qualifications:
A graduate of any 4year course
Strong customer service skills with a passion for helping others
Managerial experience is an advantage
Training background is an advantage
Above-average English communication skills
Number of vacancies:
1
Company Description
Innodata Knowledge Services Inc., is a data engineering company providing Artificial Intelligence (AI) services to the world's most prestigious companies.
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