Branch Head

Branch Operations
Upholds the standards of the store core values
Provides regular updates on urgent issues regarding branch operations and conditions and recommends actions to address such issues
Ensures compliance with government and building administration requirements in order to provide a safe and sanitary environment for the benefit of both clients and employees
Ensures availability of the store’s workforce through proper scheduling and assignment of employees and monitors work results
Ensures a clean and safe store environment and maintains the store’s aesthetical, sanitary and safety standards
Checking of store for repair and maintenance
Building good relationship with building admin of Mall

Staff Management
Ensures all staff are complete and accounted for daily
Efficient and effective scheduling of employees
Strong implementation of policies for staffs
Performance evaluation of employees and recommends and/or implements actions for commendation and discipline
Hiring of nail technician if necessary
Maintaining good relationships of colleagues and solidarity of branch employees

Customer Service
Identify the possible client needs and recommends service to address such needs
Effective handling of customer complaints within the branch
Attending customer query and concerns
Keeping customers happy within the service period
Making sure to meet the customer satisfaction

Finance
Cashier monitoring and timely deposit of all sales
Effective petty cash handling
Mastery of branch Profit & Loss
Monitors and controls all branch expenditures following set parameters and recommends cost control measures

Sales & Marketing
Relationship building with Mall marketing team
Trade area marketing within the 5KM radius of the branch
Training of Nail Techs for upselling of services
Service knowledge of all staff members
Answering of social media inquiries/bookings (fb,ig, viber, etc.)
Responsible for the sales performance of the branch and recommends actions to ensure increase in monthly/yearly sales
Formulates possible marketing efforts to improve sales of the branch

Administrative
Develop efficient filing systems, both digital and physical.
Maintain all company records (contracts, licenses, bills, warranties, etc.).
Prepare payroll, government benefits and bills
Monitoring employee contracts

Stocks Management
Checking of daily inventory of products and consumables
Create and manage purchase orders for all branches
Ensures proper handling, securing, monitoring and replenishment of supplies

Compliance
Keeping all branch business documents updated and visible
Track renewal deadlines and ensure timely submission of franchise-related permits.
Handle business documentations including lease agreements, municipal permits, health & safety certifications, etc.

Culture
Representing and keeping the practice of company core values within the branch at all times, in all circumstances