Non-Voice - Chat Support Agent - Flight Booking - Up to 26K
Quezon City, National Capital Region
Posted 13 days ago
- Company:
- Orbit Recruiter PH
- Company Description:
- Great service starts with great people—that’s why at Orbit, we focus on both. We offer world-class customer care while supporting and promoting our team from within. Our core values shape the way we work every day. With Orbit as your partner, you can trust that your customers are always treated with care—whether it’s helping them out, solving a problem, or guiding them through a sale.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Junior High School
- Number of vacancies:
- 100
Job Description
Key Responsibilities:
- Manage customer travel-related requests including bookings, cancellations, and itinerary changes using GDS tools (e.g., Amadeus, Sabre, Galileo).
- Provide professional and accurate assistance via email, chat, or ticketing systems.
- Ensure high levels of customer satisfaction and compliance with service standards.
- Accurately update booking details and maintain proper documentation.
- Resolve customer concerns efficiently while adhering to travel policies and procedures.
Qualifications:
- At least 1 year of experience using GDS (Amadeus, Sabre, Galileo, or similar platforms).
- High school graduate (K-12), college level, or graduate.
- Strong written and verbal English communication skills.
- Detail-oriented with good problem-solving abilities.
- Willing to work onsite and on a fixed weekday schedule.
What We Offer:
- Weekends off (Monday to Friday work schedule)
- Competitive salary and performance incentives
- Paid training and onboarding
- Career development opportunities
- Friendly and professional working environment
- Salary:
- ₱30,000.00 Monthly
