Customer Service Agent -Healthcare Support - Start ASAP

Mandaluyong, National Capital Region

Posted 7 days ago

Company:: Orbit Dynamics
Company Description:: Orbit Dynamics is seeking a Customer Support Specialist to join our team. In this role, you will provide exceptional service, addressing customer inquiries, troubleshooting issues, and ensuring a smooth experience for all clients. You’ll be a key part of our commitment to innovation and customer satisfaction, helping to deliver timely, effective solutions.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

Job Description:

We are hiring enthusiastic and compassionate individuals to join our Healthcare account team.

Key Responsibilities:

• Answer patient or member queries related to healthcare plans, benefits, and billing
• Assist with insurance claims processing, pre-authorizations, and account updates
• Coordinate with healthcare providers, facilities, or insurance companies as needed
• Provide timely, empathetic, and professional service to every interaction

Qualifications:

• College Graduate or at least 2nd year College without bpo experience
• K-12 graduates with 6 months cce experienced
• Excellent verbal and written English communication skills
• Customer-service oriented and patient in handling sensitive or emotional inquiries
• Willing to work on-site and in shifting schedules

We offer competitive compensation and a range of benefits to support your growth and well-being:

• Competitive salary packages
• Health Maintenance Organization coverage starting on Day 1
• Performance-based incentives
• Paid training and opportunities for career advancement
• Life insurance and company-sponsored events
• 13th month pay and other supplemental bonuses
• 20,000 Signing Bonus

Job Types: Full-time, Permanent

Salary: Up to PHP 25,000.00 per month

Work Schedule: 8-hour shifts availability

Ready to Join Us? Apply Now and Start Your Journey Toward Success!