Customer Service Representative (Retail and Telco Account)

-A customer service representative is a retail associate who works on the front lines of the business. The role is almost entirely customer-facing and may involve a wide variety of tasks. Customer service staff may be asked to greet customers, answer their questions, provide product information, and more.

-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.