Customer Service Representative - Allied

Pasig, National Capital Region

Posted 8 days ago


Company:: NEKSJOB
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 20

Job Description

An Allied Care Coach provides support and guidance to individuals within the healthcare field, often assisting with patient care coordination, health management, and navigating the healthcare system. They may work with patients, families, or other healthcare professionals to optimize health outcomes and promote well-being.

Care Coaches work with patients to improve and facilitate communication about goals, values, and preferences with their loved ones and care teams. They discuss goals of care to get a better understanding of what is most important to patients, their wishes, and priorities.

What we are looking for:

Profile 1 – Graduate of Bachelor’s Degree (with or without license)
Allied Sciences
Social Sciences
Social Work
Human Services

Excluded: Nursing/Doctor of Medicine

Experience Required:
1-year direct adult patient care such as but not limited to
Long term care
Home and community-based services
Hospital/facility settings
Case management and/or working with managed care organizations
OR
BPO healthcare – MEMBER services via phone

Not Qualified Experiences:
Catering to Providers and/or pediatrics only
Interactions via email/chat only
Any tasks not directly talking to patients

Profile 2 - Associate Graduate/College Graduate (Non-Allied Courses)

Experience Required:
2-year direct adult patient care such as but not limited to
Long term care
Home and community-based services
Hospital/facility settings
Case management and/or working with managed care organizations
OR
BPO healthcare – MEMBER services via phone

Not Qualified Experiences:
Catering to Providers and/or pediatrics only

What we offer:

Upon hire:
- 28,000 basic pay plus 1,000 flex fund allowance

Other benefits:
20% Night differential
HMO coverage for employee upon Day 1 and HMO dependents upon certification
Life and Accident Insurance
Annual increase based on performance
13 and 14th month Pay

Start Date: July 28, 2025