CSR
Pasig, National Capital Region
Posted 14 days ago
- Company:
- RSD HRMC
- Company Description:
- The Recruitment Solutions Department is a core division of our Human Resource Management Consultancy, specializing in delivering end-to-end talent acquisition services to meet the dynamic workforce needs of today’s organizations. With a focus on strategic hiring, we provide customized recruitment solutions that align with our clients’ business goals, culture, and industry demands. Our team of experienced recruitment consultants leverages advanced sourcing techniques, industry networks, and data-driven methodologies to identify and attract top-tier talent across a wide range of sectors. From executive search and volume hiring to project-based recruitment and talent mapping, we offer scalable solutions that ensure timely and cost-effective hiring outcomes. Committed to excellence, our Recruitment Solutions Department operates with the highest standards of professionalism, confidentiality, and integrity. We partner closely with clients to understand their talent needs, advise on market trends, and deliver candidates who not only meet the job requirements but also contribute to long-term organizational success. Whether you're a growing startup or an established enterprise, our recruitment experts are equipped to support your talent strategy with precision, agility, and impact.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 20
Job Description
1.Responding to Customer Inquiries
-Answer questions via phone, email, chat, or in-person.
-Provide accurate product or service information.
2.Resolving Complaints and Issues
-Handle customer problems efficiently and empathetically.
-Escalate unresolved issues to appropriate teams when necessary.
3.Processing Orders and Requests
-Assist with order placement, tracking, returns, and exchanges.
-Update customer records and databases accurately.
4.Maintaining Customer Satisfaction
-Follow up with customers to ensure resolution and satisfaction.
-Gather feedback to improve products, services, and processes.
5.Product and Service Knowledge
-Stay updated on product features, pricing, and promotions.
-Guide customers in selecting the best products or services.
6.Team Collaboration
-Coordinate with sales, technical, and operations teams.
-Share insights and customer feedback to improve services.
7.Adhering to Policies and Procedures
-Follow company protocols for handling various customer situations.
-Maintain confidentiality and data privacy standards.
- Customer Service Requirements
1.Education
-Senior High School diploma or equivalent (Bachelor’s degree is a plus).
2.Experience
-Previous experience in customer service or a related field preferred.
3.Skills
-Excellent communication (verbal and written).
-Strong problem-solving and conflict-resolution skills.
-Patience and empathy.
-Time management and multitasking abilities.
4.Technical Proficiency
-Basic computer skills and familiarity with CRM systems.
-Ability to use help desk software and tools.
5.Attitude
-Positive, courteous, and customer-focused.
-Willingness to learn and adapt to new challenges.
6.Language
-Proficiency in the primary language used by customers; multilingual ability is a plus.
- Salary:
- ₱17,000.00 Monthly
