Location:
Cebu City, Cebu
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Salary:
28.000,00 ₱ /
Monthly
Job Description
We are looking for a Customer Service Representative – Tax Specialist to join our Sales Tax Operations team. The ideal candidate should possess excellent written and verbal communication skills, as well as a passion for delivering exceptional customer service.
RESPONSIBILITIES:
- Handle inbound and outbound calls related to sales tax inquiries and issues
- Provide accurate and timely responses to customer concerns regarding tax filings, payments, and compliance
- Support clients with document submissions and data validation
- Collaborate with internal teams to resolve discrepancies and ensure accurate reporting
QUALIFICATIONS:
- Bachelor's degree in Business, Accounting, or a related field
- At least 6 months of accounting/financial experience, particularly in the BPO, and preferably has worked with taxation and bookkeeping (Quickbooks, Zero, Xerox, etc.)
- Strong verbal and written communication and customer service skills
- Detail-oriented with strong analytical and problem-solving abilities
- Must have a stable internet connection and a conducive WFH setup
RESPONSIBILITIES:
- Handle inbound and outbound calls related to sales tax inquiries and issues
- Provide accurate and timely responses to customer concerns regarding tax filings, payments, and compliance
- Support clients with document submissions and data validation
- Collaborate with internal teams to resolve discrepancies and ensure accurate reporting
QUALIFICATIONS:
- Bachelor's degree in Business, Accounting, or a related field
- At least 6 months of accounting/financial experience, particularly in the BPO, and preferably has worked with taxation and bookkeeping (Quickbooks, Zero, Xerox, etc.)
- Strong verbal and written communication and customer service skills
- Detail-oriented with strong analytical and problem-solving abilities
- Must have a stable internet connection and a conducive WFH setup
Company Description
We are a US-headquartered BPO providing nearshore and offshore
support to ambitious companies. We’re honored to be Certified™ by Great Place To Work®, a testament to our commitment to creating an engaging and inclusive workplace culture. Our values align with the dimensions of the Trust Index©, and our employees have shared statements that highlight what sets us apart.
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