Health Care Account

Eton Ortigas, National Capital Region

Posted 5 days ago

Company:: EMX BPO Inc.
Company Description:: EMX BPO Inc. is a leading Business Process Outsourcing (BPO) company dedicated to delivering cost-effective, scalable, and high-quality outsourcing solutions to businesses around the globe. With a focus on operational excellence, we help organizations streamline their non-core business functions so they can concentrate on growth and innovation. We specialize in providing a wide range of services, including: Customer Support (Voice, Chat, Email) Technical Support Finance and Accounting Services Data Entry and Management
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 35

Job Description

Key Responsibilities:
Handle inbound and outbound calls from patients, healthcare providers, and insurance companies

Provide accurate information related to health insurance policies, benefits, authorizations, and claims

Assist with appointment scheduling, billing queries, eligibility checks, and medical records requests

Ensure adherence to HIPAA and other data privacy and security standards

Document interactions accurately in CRM or healthcare management systems

Follow standard scripts and procedures while offering personalized support

Escalate unresolved issues to the appropriate department/team

Meet daily performance targets including AHT, FCR, and customer satisfaction scores