Location:
Eton Ortigas, National Capital Region
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Senior High School
Salary:
25.000,00 ₱ /
Monthly
Job Description
Key Responsibilities:
Handle inbound and outbound calls from patients, healthcare providers, and insurance companies
Provide accurate information related to health insurance policies, benefits, authorizations, and claims
Assist with appointment scheduling, billing queries, eligibility checks, and medical records requests
Ensure adherence to HIPAA and other data privacy and security standards
Document interactions accurately in CRM or healthcare management systems
Follow standard scripts and procedures while offering personalized support
Escalate unresolved issues to the appropriate department/team
Meet daily performance targets including AHT, FCR, and customer satisfaction scores
Handle inbound and outbound calls from patients, healthcare providers, and insurance companies
Provide accurate information related to health insurance policies, benefits, authorizations, and claims
Assist with appointment scheduling, billing queries, eligibility checks, and medical records requests
Ensure adherence to HIPAA and other data privacy and security standards
Document interactions accurately in CRM or healthcare management systems
Follow standard scripts and procedures while offering personalized support
Escalate unresolved issues to the appropriate department/team
Meet daily performance targets including AHT, FCR, and customer satisfaction scores
Company Description
EMX BPO Inc. is a leading Business Process Outsourcing (BPO) company dedicated to delivering cost-effective, scalable, and high-quality outsourcing solutions to businesses around the globe. With a focus on operational excellence, we help organizations streamline their non-core business functions so they can concentrate on growth and innovation.
We specialize in providing a wide range of services, including:
Customer Support (Voice, Chat, Email)
Technical Support
Finance and Accounting Services
Data Entry and Management
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