Payroll Insurance

Pasig City, National Capital Region

Posted 5 days ago

Company:: EMX BPO Inc.
Company Description:: EMX BPO Inc. is a leading Business Process Outsourcing (BPO) company dedicated to delivering cost-effective, scalable, and high-quality outsourcing solutions to businesses around the globe. With a focus on operational excellence, we help organizations streamline their non-core business functions so they can concentrate on growth and innovation. We specialize in providing a wide range of services, including: Customer Support (Voice, Chat, Email) Technical Support Finance and Accounting Services Data Entry and Management
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 55

Job Description

Handle payroll-related inquiries via email and chat in a prompt, accurate, and professional manner

Resolve employee and client questions regarding salary, deductions, taxes, time tracking, payslips, and other payroll concerns

Liaise with payroll processing teams to escalate and follow up on complex issues

Maintain confidentiality of employee records and sensitive payroll data

Document and update case details and resolutions in CRM/ticketing systems

Ensure adherence to SLA, compliance standards, and data accuracy

Provide guidance on payroll policies and statutory requirements when applicable

Support process improvement by identifying common issues and recommending solutions