Billing and Collection Associate

Job Qualifications:

 Bachelor’s degree in Business Administration, Finance, Accounting, or any related field
 Relevant work experience is not required but considered an advantage (e.g., billing,
invoicing, collections, accounts receivable, call-based follow-ups)
 Solid understanding of billing and collection processes
 Proficient in Microsoft Excel and other MS Office applications
 Strong written and verbal communication skills
 Customer service-oriented with a proactive and professional attitude
 Quick learner, with willingness to adapt to new systems and processes
 Familiarity with ERP systems and Smartsheet is a plus
 Willing to render overtime as required by business needs
 No licensure required

Job Description
 Process regular billing.
 Handles client/customer (internal and external) concern.
 Performs other duties and responsibilities as maybe assigned by the immediate superior.
 Process and maintain accurate customer billing information
 Generate invoices and statements in a timely manner
 Track and monitor outstanding accounts receivable
 Communicate professionally with customers via phone, email, and mail to collect
overdue payments
 Research and resolve billing discrepancies
 Process customer payments (including online payments)
 Apply late fees and penalties according to company policy
 Escalate unresolved accounts to designated personnel when necessary
 Maintain detailed records of all collection activities

 Prepare reports on collection performance metrics
 Adhere to all company collection policies and procedures