IT Voice Administrator Manager

IT Voice Administrator Manager
Location: Quezon City
Work Shift: Nightshift/Shifting schedule – between 7pm to 9pm
Work Set-up: Hybrid (4 onsite, 1 work at home)
Level: Managerial level
Budget: 90k – 130k

Job Summary
- IP Telephony, Video Conference Administration (L3) with Avaya Recording.
- Hands on experience on VOICE Communication Services L3, Designing and
- Expert Technical skills on Cisco IPT, VoIP Protocols -SIP, H.323, MGCP, SCCP and Jabber phones & Avaya Recording Skills.

Core Responsibilities:
- Day to day support and maintenance of Genesys
- PureCloud Solutions
- Migration and implementation of Genesys PureCloud Solution
- Monitor project progress and adjust as necessary to ensure successful project delivery.
- Creation of Documentation and Knowledge base
- Responsible for managing incident and service requests
- Manage and coordinate team activities, working closely with different support groups.
- Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.
- Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.

Skills and Experience:
- Hands on experience on troubleshooting Genesys PureCloud solutionsExperience on migration and implementation of Genesys PureCloud IT Voice Administrator Manager
- Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring
- Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans.
- Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.
- Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it
- Knowledge on network routing, VOIP Protocols, SIP Responses, Handshake communication etc.

Benefits Offered:
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits