Operations & Strategy Associate Director (Fully Remote)

OPERATIONS AND STRATEGY ASSOCIATE DIRECTOR (Fully Remote)
SETUP: Night shift

JOB SUMMARY:
1. Executive Partnership & Strategic Support
● Act as the primary liaison and strategic partner to the DGO and COO
● Manage executive priorities and strategic briefings
● Represent the DGO in cross-departmental meetings and leadership discussions
● Ensure leadership focus remains on high-impact strategic initiatives

2. Operational Excellence
● Monitor and drive the execution of initiatives across HR, Data, Chat, Lead, and Client Relations.
● Identify operational inefficiencies and lead process improvement efforts
● Collaborate with department heads to develop KPIs, dashboards, and reporting systems
● Create and maintain standard operating procedures (SOPs)

3. Strategic Project Management
● Lead multi-departmental projects from conception to completion
● Utilize project management tools (Asana, Notion, Google Workspace, Telegram) to maintain accountability
● Coordinate cross-functional stakeholders to ensure timely delivery
● Maintain comprehensive project documentation and progress tracking

4. Executive Communication
● Draft high-quality executive communications, including memos, reports, and strategic updates
● Synthesize departmental updates into executive-ready summaries
● Monitor internal communications and escalate urgent matters appropriately
● Maintain confidentiality and represent the organization professionally

5. Leadership Support
● Provide guidance and accountability to department heads on behalf of the DGO
● Champion company culture and operational standards
● Facilitate leadership meetings and maintain action item accountability
● Document progress against strategic objectives

QUALIFICATIONS:
○ 4+ years in operations, executive support, or project management roles
○ Proven experience in fast-paced and/or remote work environments
○ Track record of coordinating cross-functional teams and translating strategy into results
○ Background in Operations management, executive support, data reporting, or client services is strongly preferred
Technical Proficiency: Advanced skills in Asana, Google Workspace, Telegram, Zoom, and Notion