Front Office Associate

The Front Office Associate supports resort operations by handling administrative and clerical duties, maintaining a welcoming front desk environment, and assisting with guest services. Ad hoc tasks may be assigned by the immediate supervisor or management.

FRONT OFFICE ASSOCIATE – DUTIES AND RESPONSIBILITIES:
•Greet clients and maintain a positive front office atmosphere
•Respond to guest inquiries in a courteous and timely manner
•Assist the concierge during guest check-in and check-out
•Welcome guests upon arrival and assign rooms appropriately
•Maintain a clean, organized, and professional front desk area
•Perform other tasks as directed by the immediate supervisor or management

PHYSICAL AND MENTAL REQUIREMENTS:
•Must be physically fit and able to stand or walk for extended periods
•Able to lift and carry items such as medical supplies or guest luggage when necessary
•Strong visual and auditory acuity for assessing guest needs and responding to emergencies
•Ability to handle stressful situations, such as medical emergencies or high guest volumes
•Must maintain a calm, compassionate, and professional demeanor at all times
•Requires mental alertness, attention to detail, and the ability to multitask
•Must be emotionally resilient and able to handle confidential and sensitive information responsibly

Job Types: Full-time, Preferably FEMALE
Benefits:
• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• 13th month salary
• Overtime pay