Process Compliance Specialist

Special Instructions
· Hybrid setup (3x a week rto)

· Must have 3- 5 years of experience in a PMO, process quality assurance, project management, or project support role.

Qualifications
· Bachelor’s graduate (Non-negotiable)

· Must have 3- 5 years of experience in a PMO, process quality assurance, project management, or project support role. (Non-negotiable)

· Must have 3-5 years of experience with agile methodologies (e.g., Scrum, SAFe, Kanban) and traditional project management frameworks. (Non-negotiable)

Nice to have:

· Proficiency in project management and tools (e.g. Jira, Confluence, MS Project) and reporting tools (e.g., Power BI, Tableau, Excel).

· Knowledge on leading industry process frameworks such as COBIT, Design Thinking

· Automation / Development experience

· Experience in the life insurance industry

Job Description
Governance and Process Compliance:



· Enforce adherence to Sun Life’s governance frameworks, templates, and standards to ensure consistency and quality across projects, including providing training and coaching of proper use of PPM tools

· Conduct compliance checks and provide guidance to teams on meeting process requirements and documentation

· Identify and recommend enhancements to existing governance processes to improve efficiency and outcomes



Conduct Audits:



· Plan audits for projects, production support work, and coordinate audit activities with key stakeholders. Ensure that the schedule is workable for the project and still meet audit report targets

· Conduct interviews with the project team and gather relevant information to ensure that the activities are consistent across the team regardless of role

· Evaluate the overall implementation of the initiative against the standard process (PAL)

· Identify non-conformances during the document review and interviews and provide recommended solutions relevant to the project to address the gap

· Ensure that comments and feedback are provided in a timely manner

· Prepare and present the audit results and recommendations to the Delivery and Project Manager

· Provide information on the possible impact in case the recommended actions are not implemented

· Verify the corrective actions by the project and ensure that it is executed on time and is documented properly for common reference

· Follow through with the audit action items until the correction of all the non-conformities have been attained

· Support Continuous Improvement Activities

· Assist in analyzing the audit results based on the commonly raised non-conformances.

· Develop corrective and preventive actions to eliminate further non-conformances in the future

· Raise Process Change Requests (as necessary)



Reporting and Analytics:

· Track metrics, develop and maintain dashboards to report on platform/project/product performance, delivery metrics, and portfolio health

· Analyze project data to identify trends, risks, and opportunities for improvement

· Communications and Stakeholder Engagement:

· Prepare and distribute clear, concise communication materials such as Market / project-level.

· Team Collaboration and Leadership:

· Act as a bridge between agile squads / project teams, agile coaches, and leaders

· Provide coaching and support to delivery teams to enhance their effectiveness and alignment with Sun Life standards