Customer Sales Representative

Quezon City, National Capital Region
Posted 3 days ago
Company:
Risewave Consulting
Company Description:
Contract & Contract to Hire Staffing Companies benefit from contract staffing services that offer skilled supplemental staff to fill contract, contract-to-hire positions, consulting, and contract projects. Our contract and contract-to-hire staffing solutions ensure that every candidate we send you is qualified and personalized to meet your business needs! Cross Border Services Comrise Cross Border Services helps multinational corporations headquartered in either the US or Greater China, with the goal of expanding into other regions, to tackle critical hiring complexities. We work with both local and global professionals to provide your business with the essentials it needs Direct to Hire Staffing Our direct hire staffing services support our clients’ human resource department by providing assistance with writing job descriptions, strategic sourcing, talent attraction, recruiting, and interviewing qualified candidates. If you seek a simplified approach to permanent staffing, let Comrise assist you with the hiring process. RPO Staffing RPO (Recruitment Process Outsourcing) involves a partnership between two organizations, built on mutual trust and shared goals. This partnership is strengthened through transparency, collaboration, and strong results. Comrise establishes its project-based recruitment method for RPO services with the client in mind. With RPO, we efficiently meet the client’s demand for talents while greatly improving the quality of candidates.
Contract Type:
Full Time
Experience Required:
3 to 4 years
Education Level:
Bachelor’s Degree
Number of vacancies:
1

Job Description

Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows:
• Pricing and Availability
• Purchase Order Entry – confirmation of PO with company system prices
• Order / Shipment Status
• Coordinate with Customer/forwarder to ensure shipments happen in time
• Follow on accounts receivables/ensure payments are made in time
• Product Lead Times
• Call Back / Follow Up Call
• Cross Reference
• General Product Information
• Logistics
Provide professional and accurate solutions for customer concerns through implementing the following:
• Expedite Orders
• Invoice Corrections
• Return Goods Authorization / Direction
• Special Build and Drop Off Orders
• Tracking, correction and processing of missing, misread or incomplete purchase orders
• Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit
• Manage efficient usage of production time and company resources through the following:
• Accuracy in Interaction Handling
• Maintaining productivity within acceptable transaction volume levels

1) Attends training, workshop, seminar, and focus group discussions of the team.
2) Work within defined operational and employee goals by contributing to other projects, if needed.
3) Acts as a backup for colleagues if needed.
4) Identify process improvement opportunities and work cross functionally as assigned to improve customer experience.
5). Complete additional assignments as directed by leadership.