Japanese Customer Service Associate (Order Management)

Job Description

*Answers and provides solution to incoming front office and back-office transactions aftersales support.
*Responds to customer’s email inquiries in a timely manner.
*Order management: manual and monitoring of automated order entry.
*Provides product and service information to customers.
*Research required information using available resources.
*Manages and resolve customer enquiries and complaints.
*Handover/escalate technical enquiries to relevant stakeholders as needed.
*Taking part in training and other learning opportunities to expand knowledge of company and position.
*Administrative tasks and support required for the service/projects such as ticket category analysis when required, rebooking etc.
*Participation with service optimization through continues improvement process activities

Qualifications

*1 year customer service experience with Supply Chain Management/ Order Management
*Excellent in speaking and writing (Japanese)
*Attention to details and accuracy
*Good interpersonal skills & ability to work with diverse environment
*Team Player
*Present a positive attitude & accept constructive feedback
*Client oriented
*Basic knowledge in SAP system
*Previous experience with Australian customer service account is an advantage
*Preferably with Customer Service experience that handles appliances (e.g. Hotwater heating, air conditioning etc.)
*Basic to advance M365 application skills (Excel, Word, Outlook)
*Able to work onsite