CSR VOICE - Retail Account - Urgently Hiring

Tagbilaran, Bohol

Posted 25 days ago


Company:: Ibex Global Solutions Philippines Inc.
Company Description:: Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 15

Job Description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced retail environment? Ibex is looking for dedicated and enthusiastic individuals to join our team as Customer Service Representatives for our Retail Account.

Position: Customer Service Representative (Retail Account)
Location: Tagbilaran City, Bohol

Responsibilities:
• Provide outstanding customer service to retail clients via phone, email, and chat
• Assist customers with inquiries, orders, returns, and product information
• Resolve customer issues and complaints in a professional and timely manner
• Maintain accurate records of customer interactions and transactions

Requirements:
• Age: Must be at least 18 years old.
• Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.
• For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
• Proof of Education: Candidates must provide proof of education upon hire, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
• Must be willing to work onsite in Tagbilaran City, Bohol

Benefits:
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority!
• 30 Service Incentive Leaves (15 days can be converted to cash)

TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.

2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol or 3rd Floor Ibex Plaza Marcela | 10AM - 5PM, Monday - Friday (*Please bring 1 Valid ID)

We look forward to meeting you!
*Terms and Conditions Apply