Spanish Speaker - Speech Analyst

Skills required:

· Knowledge and Ability to use Speech & Text analytics platform to create categories and analyze data

· Experience building categories and meeting quality standards in applications like CallMiner, Verint, or Nice is a plus

· Confidently communicate ideas to internal and external stakeholders

· Desire to work on team deliverables where individual achievements are components of a larger effort

· Display an exceptional ability to take initiative and ownership with focus on continuous improvement

· Excellent attention to detail

· Strong problem-solving, analytical, and quantitative skills

· Knowledge of statistical concepts and applications

· Working knowledge of contact centers and self-service channels preferred

· Bachelor's degree in related field from a four-year college or university with four to six years of consulting or analytics experience preferred

· Advanced Microsoft Office skills