Location:
Makati, National Capital Region
Contract Type:
Full Time
Experience Required:
3 to 4 years
Education Level:
Bachelor’s Degree
Job Description
Skills required:
· Knowledge and Ability to use Speech & Text analytics platform to create categories and analyze data
· Experience building categories and meeting quality standards in applications like CallMiner, Verint, or Nice is a plus
· Confidently communicate ideas to internal and external stakeholders
· Desire to work on team deliverables where individual achievements are components of a larger effort
· Display an exceptional ability to take initiative and ownership with focus on continuous improvement
· Excellent attention to detail
· Strong problem-solving, analytical, and quantitative skills
· Knowledge of statistical concepts and applications
· Working knowledge of contact centers and self-service channels preferred
· Bachelor's degree in related field from a four-year college or university with four to six years of consulting or analytics experience preferred
· Advanced Microsoft Office skills
· Knowledge and Ability to use Speech & Text analytics platform to create categories and analyze data
· Experience building categories and meeting quality standards in applications like CallMiner, Verint, or Nice is a plus
· Confidently communicate ideas to internal and external stakeholders
· Desire to work on team deliverables where individual achievements are components of a larger effort
· Display an exceptional ability to take initiative and ownership with focus on continuous improvement
· Excellent attention to detail
· Strong problem-solving, analytical, and quantitative skills
· Knowledge of statistical concepts and applications
· Working knowledge of contact centers and self-service channels preferred
· Bachelor's degree in related field from a four-year college or university with four to six years of consulting or analytics experience preferred
· Advanced Microsoft Office skills
Company Description
At GSS-PH Consulting Solution Inc, we specialize in talent acquisition and HR consulting services. With offices conveniently located in Makati, Cebu & Davao
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