ITSM engineer (ServiceNow)
Santa Rosa, Laguna
Posted yesterday
- Company:
- KMC Solutions
- Company Description:
- Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
• Implementation and fulfillment of all regulatory, health and safety requirements
• Implementation and fulfillment of all company policies and procedures, including those outlined in our Employee Handbook
The Engineer ITSM will be responsible for the development, implementation, and maintenance of ServiceNow applications and solutions. This role requires a proactive individual with strong technical skills and the ability to work collaboratively with cross-functional teams.
On top of your salary, here are the exciting benefits you can look forward to:
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
The main responsibilities of an ENGINEER ITSM (SERVICENOW) include:
• Design, develop, and implement ServiceNow applications and modules to meet business requirements
• Integrate ServiceNow with other IT systems and applications using REST/SOAP APIs
• Manage and maintain the ServiceNow Configuration Management Database (CMDB)
• Create and maintain custom workflows, business rules, client scripts, and UI policies
• Provide technical support and training to end-users and stakeholders
• Monitor system performance and troubleshoot issues to ensure optimal functionality
• Maintain comprehensive documentation of configurations, customizations, and processes
• Maintain close interactions with global Information Technology team members
• Adhere to architecture standards
• Provide training opportunities to build the skills of IT employees and ensure their ongoing ability to provide effective global support
• Seek opportunities to utilize technology to improve operations, increase productivity, ensure accuracy, and reduce costs
• Represent Global IT internally and to external customers and peers
• Identify and act on opportunities to improve service quality
• High focus on customer service and user satisfaction
• Handle administrative processes and travel management
• Create documentation, user guides, and presentations
• Ensure implementation and compliance with Quality Management requirements
• Fulfill the requirements outlined in the safety manual, personnel handbook, and all regulatory guidelines
To apply, you must be an expert on the following requirements:
• Extensive knowledge of the ServiceNow platform
• Advanced problem-solving ability
• Strong knowledge of JavaScript
• Familiarity with UI, SQL, HTML, and CSS
• Knowledge of XML and structural programming concepts
• ServiceNow certification
• Bachelor’s degree in IT or related field, or a minimum of 5+ years of relevant experience
• Fluent in written and spoken English (additional languages preferred)
• Advanced service and project management skills
• Experience with modern IT services and hands-on design and implementation
• Team player with the ability to work in a virtual and distributed team
• Ability to collaborate with people from culturally diverse backgrounds
• Customer-oriented, proactive, and communicative
• Trustworthy, reliable, flexible, and resilient
• Motivated, goal-oriented, persistent, and skilled in negotiation
• Willing and able to travel both domestically and internationally
- Salary:
- ₱80,000.00 Monthly
