Training Assistant Manager
Cebu, Cebu
Posted 5 days ago
- Company:
- Neksjob
- Company Description:
- WORKFORCE MANAGEMENT (VOICE) Location: Mandaluyong City Salary: ₱50,000 - ₱60,000 / Monthly JOB DESCRIPTION ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE •Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. •Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. •Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance. •Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations. •Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends. •Required to follow the planned data collection, including the types of data and time of data. •Automate reports to reduce inefficiencies by designing macros. JOB QUALIFICATION •Open to College Undergraduates with relevant experience (BPO or Non-BPO) •At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required. •Good knowledge in MS Office (Word, Excel, PowerPoint) •No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam •Open to resources who are functioning as interim/ad on tasks workforce Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Neksjob is committed to providing veteran employment opportunities to our service men and women. Please read Neksjob Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 10
Job Description
We are looking for a Training Assistant Manager to lead and deliver best-in-class training programs that enhance employee performance and skill development. This role is both strategic and hands-on, involving the development of curriculum, training delivery, and evaluation of effectiveness for technical and non-technical learning paths.
Key Responsibilities:
Design, deliver, and evaluate training for both technical (e.g., Finance, Sales) and non-technical competencies (e.g., Communication, Time Management).
Lead leadership and management training initiatives.
Develop training materials and manage vendor relationships when outsourcing content creation or training delivery.
Supervise and coordinate training teams and operations.
Serve as the subject matter expert and key point of contact on complex training matters.
Provide tactical input on process improvements and learning strategies.
Qualifications:
Extensive experience in training and development roles
Demonstrated leadership capability with team coordination experience
Knowledge of instructional design and adult learning principles
Strong communication and facilitation skills
Able to work onsite during the night shift
- Salary:
- ₱65,000.00 Monthly
