Senior Call Center Agent - must have FINRA license
Taguig, National Capital Region
Posted yesterday
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
In this role, you will:
• Support internal and external customers by providing moderately complex support services
in account management, operations, documentation, funding, customer service and
technical support
• Provide feedback and present ideas for improving or implementing processes and tools
within Customer Service- Licensed group
• Perform complex duties including: acting as primary support contact for customers and
internal partners, supporting clients, answering questions, solving problems and
transactional or navigational support
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team, functional area and internal peers outside work group on
wide range of information
Required Qualifications:
• Experience in Customer Service- Licensed, or equivalent demonstrated through one or a
combination of the following: work experience, training or education
• Active license or successfully completed Financial Industry Regulatory Authority (FINRA)
Series 7 and 63
Desired Qualifications:
• Minimum of 2 years in a customer service (voice) preferably in Brokerage Services
• Good communication skills
Job Expectations:
• Willing to work onsite (BGC office)
• Willing to work US hour
