Software Analyst Support

Baguio, Benguet

Posted 2 days ago

Company:: Neksjob
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 10

Job Description

Overview:
The Software Analyst Support role focuses on providing back-end systems support, including CRM troubleshooting and minor scripting work. This position requires a foundational understanding of SQL, XML, and back-end infrastructure to resolve technical issues and enhance system reliability. You will also work closely with clients during workshops and consultations, providing analytical insights and technical assistance. Strong problem-solving skills and a keen eye for detail are essential for this role.

Key Responsibilities:
System Support: Troubleshoot back-end system and CRM-related issues.
Data Handling: Work with basic SQL queries and XML transformations for reporting and support tasks.
Client Interaction: Assist in client-facing workshops and consultations, demonstrating professionalism and attention to detail.
Documentation: Maintain accurate records of system issues, solutions, and change requests.
Process Improvement: Identify recurring issues and propose workflow or system improvements.
Cross-Team Collaboration: Coordinate with other teams to ensure technical issues are resolved efficiently.
Problem Solving: Analyze system errors and determine root causes for long-term resolutions.

Qualifications:
Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred.
1–2 years in technical support or software analysis.
Basic knowledge of SQL and CRM systems.
Familiarity with scripting and XML transformation.
Strong analytical and critical thinking skills.
Excellent written and verbal communication skills.
Good employment track record.