Customer Support Representative - Banking & Finance - BPO

Job Description:

We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives for our Banking and Financial Services (BFS) account.

Key Responsibilities:

• Handle inbound and outbound customer interactions related to banking or financial services.

• Resolve inquiries regarding account transactions, loan or mortgage status, and brokerage information.

• Ensure customer satisfaction by providing accurate information and resolving concerns in a timely manner.

• Follow company policies and maintain confidentiality and compliance in handling financial data.

• Work effectively within a team in a shifting schedule setup.

Qualifications:

• High School Graduate (minimum educational requirement)

• At least 1 year of experience in a finance-related account (e.g., banking, mortgage, or brokerage)

• Strong communication and problem-solving skills

• Ability to work in a shifting schedule

• Amenable to work on-site if required

We offer competitive compensation and a range of benefits to support your growth and well-being:

• Competitive salary packages
• Health Maintenance Organization coverage starting on Day 1
• Performance-based incentives
• Paid training and opportunities for career advancement
• Life insurance and company-sponsored events
• 13th month pay and other supplemental bonuses

Preferred But Not Required:

• College-level education or higher

• Experience in BPO/Call Center setting