Customer Service Representative (Patient Navigators)
San Pedro, Laguna
Posted today
- Company:
- Filweb Asia Inc.
- Company Description:
- As a service provider that focuses on virtual assistance services, we gear toward ridding clients of their business worries while letting them focus on the core aspects to grow further. We have a multi-talented and highly qualified team that serves in full compliance with our proven standards. At FilWeb Asia, we work with an excellence-driven mind-set and a customer-focused attitude. Our mantra: “Every client is important and every service delivery matters.” This path is where we tread on as we strive to advance in the field and gain the trust of our clients. We set a strong edge over our rivals by focusing on value through a mix of high-quality BPO/ITO/KPO solutions, affordability, and great customer service. Above all, we do business with high regard for ethics, discipline, and skills; thus, helping us meet global standards in the outputs we produce. Armed with knowledge in clerical tasks, both in virtual and non-virtual setups, our staff can bring expert assistance in clerical, organizational, and creative jobs.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 10
Job Description
policies and procedures to address issues as they arise.
▪ Ensure timely and accurate documentation of all relevant data across different systems.
▪ Use protocols and system data to refer mothers to the correct resource or care partner.
▪ Interact with the patients over the app, so that documentation is logged; able to detail any activities
that patients do that aren't captured by the messages they send.
▪ Assist other departments like Customer Service in helping resolve patient inquiries.
▪ Be able to identify clinical issues to be escalated by clinical supervisors in the US.
▪ Deliver exceptional customer service and patient advocacy, with professionalism, confidentiality,
and a focus on the experience and care of clients, partners, and stakeholders.
▪ Able to handle more emergent situations like high blood pressure or vaginal bleeding.
▪ Must be able to send a once-a-month depression survey.
▪ Check in on patients every week to make sure that they are taking their medications or how often are
checking their vital signs.
▪ Actively engage in professional development to continuously improve existing skill sets; assist in
updating and or translating company documents like training, policy, reporting, and procedure
▪ Able to meet metrics/key performance indication (KPIs) set by the client.
