Banking Support Specialist - Data Encoder - Shifting
Quezon City, National Capital Region
Posted today
- Company:
- Eastwood Job Portal
- Company Description:
- Job Responsibilities: -The agent handles different tasks related to processing documents and keeping records for customer accounts. -Entering, editing, recording, sorting, and summarizing data and documents. -Answering and resolving customer inquiries, providing accurate information as needed. What we are looking for: -At least Senior High School (SHS) graduate (Not currently enrolled) -With or without BPO/ call center experience (voice, chat, back office/ non-voice accounts) (Not currently employed) -Previous BPO/ call center experience is a plus -Above average or Conversant in English communication skills -Possess a positive attitude -Familiarity with a computer -Good Typing Skills -Highly motivated and prepared to work hard -Flexible and welcome change/improvements -Can Start ASAP Enjoy amazing perks: -Shift Schedule (Day shift/Mid shift/Night shift) -Pioneer, Non-voice, and Easy Accounts Available -Incentives and Signing Bonuses -Competitive Salary -Recognitions & loyalty awards -OT/Holiday pay -Leave conversions -Night differential -2 days off -Choose your preferred location -HMO If you believe you meet the criteria, please contact us as soon as possible. APPLY NOW!
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 50
Job Description
We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives for our Banking and Financial Services (BFS) account.
Key Responsibilities:
• Handle inbound and outbound customer interactions related to banking or financial services.
• Resolve inquiries regarding account transactions, loan or mortgage status, and brokerage information.
• Ensure customer satisfaction by providing accurate information and resolving concerns in a timely manner.
• Follow company policies and maintain confidentiality and compliance in handling financial data.
• Work effectively within a team in a shifting schedule setup.
Qualifications:
• High School Graduate (minimum educational requirement)
• At least 1 year of experience in a finance-related account (e.g., banking, mortgage, or brokerage)
• Strong communication and problem-solving skills
• Ability to work in a shifting schedule
• Amenable to work on-site if required
We offer competitive compensation and a range of benefits to support your growth and well-being:
• Competitive salary packages
• Health Maintenance Organization coverage starting on Day 1
• Performance-based incentives
• Paid training and opportunities for career advancement
• Life insurance and company-sponsored events
• 13th month pay and other supplemental bonuses
Preferred But Not Required:
• College-level education or higher
• Experience in BPO/Call Center setting
- Salary:
- ₱25,000.00 Monthly
