Field Services and Care Coordination Supervisor

Tasks include:
• Supervise Care Coordinators, ensuring consistent, high-quality patient care and compliance with PCM policies and
regulatory standards.
• Manage scheduling for Care Coordinators and caregivers to ensure adequate coverage, minimize overtime, and promote
fair shift distribution.
• Oversee recruitment efforts, including interviewing, onboarding, and collaborating with internal recruiters to meet staffing
needs.
• Support new staff through orientation, training, and ongoing guidance related to procedures, care plans, and daily
responsibilities.
• Collaborate with case managers and families to develop and finalize individualized care plans; ensure accurate
communication and implementation of plans in compliance with HIPAA and PCM protocols.
• Maintain up-to-date patient and staff records, and monitor care delivery for accuracy, quality, and policy adherence.
• Provide schedule adjustments as needed, and participate in on-call rotations.
• Handle new client intakes, timesheet tracking, and operational reporting; provide mediation or consultation on staffing or
service issues.
• Perform general administrative duties, including phone support, payment processing, and interdepartmental
communication."

Qualifications:
• Bachelor's degree in nursing, healthcare administration, human services, or related field preferred.
• 2+ years of experience in care coordination, field services, or recruitment.
• Positive attitude with a professional and friendly demeanor.
• High ethical standards, integrity, and professionalism.
• Proficient in Microsoft Office Suite.
• Effective verbal and written communication skills in English.
• Solid understanding of regulatory standards and compliance requirements.
• Proven ability to manage staff, scheduling, and operational logistics.
• Familiarity with applicant tracking systems