CSR - Tech Support Specialist

Cubao, National Capital Region

Posted today


Company:: Sapient Global Services
Company Description:: Sapient provides flexible staffing solutions and workforce management expertise to our organizations for every size, and we are seeking talented specialists to join our internal team. Sapient is the key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises. As an outsourcing firm, the primary goal of Sapient is to assist organizational companies and individuals to focus on their core competencies by managing critical routine aspects of their business operations.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 75

Job Description

Easy, no-hassle and Fast One-day Hiring process! Earn up to 28k monthly plus more benefits! We are looking for a Tech Support Specialist in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!

Responsibilities:
• Provide technical support and troubleshooting for a range of tech products and services.
• Handle technical inquiries, issues, and support requests from customers.
• Offer accurate information and solutions related to hardware, software, and connectivity problems.
• Process service requests and follow up to ensure customer satisfaction.
• Resolve technical issues and escalate complex problems as needed.
• Maintain detailed records of support interactions and resolutions.

Qualifications:
• High school diploma or equivalent required; a degree in IT, Computer Science, or a related field is a plus.
• No prior tech support experience necessary—we provide comprehensive training!
• Strong communication and problem-solving skills.
• Basic understanding of tech products, software, and troubleshooting techniques.
• Ability to work independently and adapt to changing technical environments.
• Familiarity with support tools and systems is a plus but not required.

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!