Messaging/Email Agent - CSR - onsite

Valenzuela, National Capital Region

Posted today


Company:: Sapient Global Services
Company Description:: Sapient provides flexible staffing solutions and workforce management expertise to our organizations for every size, and we are seeking talented specialists to join our internal team. Sapient is the key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises. As an outsourcing firm, the primary goal of Sapient is to assist organizational companies and individuals to focus on their core competencies by managing critical routine aspects of their business operations.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 196

Job Description

Easy, no-hassle and Fast One-day Hiring process! Earn up to 28k monthly plus more benefits! We are looking for a Non-Voice Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!

Responsibilities:
• Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner.
• Provide accurate information and solutions related to products, services, or account issues.
• Resolve concerns efficiently while maintaining a courteous and helpful tone.
• Document all interactions and update customer records accurately.
• Coordinate with internal teams to ensure smooth issue resolution.
• Maintain high standards in written communication and meet service quality metrics.

Qualifications:
• At least a high school diploma or equivalent; college-level education is a plus
• Strong written English communication skills with excellent grammar and spelling
• Previous experience in chat or email support is preferred but not required
• Customer-focused attitude with strong problem-solving and critical-thinking skills
• Familiarity with basic computer applications and online tools (e.g., CRM systems, helpdesk platforms)
• Ability to multitask and manage time effectively in a fast-paced environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!