Service Delivery Hub Lead - Remote
Quezon City (but it is a remote job), National Capital Region
Posted yesterday
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
About the job Service Delivery Hub Lead (WFH)
Responsibilities:
Act as the representative and face of the Service Delivery Hub, advocating for the hub's interests and liaising with both internal and client stakeholders to ensure effective communication and collaboration.
Share ongoing updates, challenges, and requirements to and from relevant stakeholders.
Act as the SPOC for hub-related questions and collaborate with other Hub Leads or Stakeholders.
Monitor and manage day-to-day hub Key Performance Indicators (KPIs) such as: Service Level Agreements (SLAs), Quality, CSAT/NSAT, and others.
Ensure strict adherence to processes and quality standards within the hub.
Foster a positive and collaborative work environment, promoting teamwork and knowledge-sharing among team members.
Provide effective leadership, guidance, and support to team members, encouraging their professional growth and development.
Requirements:
This requires at least 7 years of experience as Service Delivery Lead representing their group to internal and external stakeholders.
Experience in managing and monitoring in KPIs like Service Level Agreement Compliance, Quality, CSAT/NSAT/NPS and Quality daily is also a must.
Shift:
No fixed work schedule but predominantly nightshift
