BPO WFM Scheduling Analyst
Taguig City, National Capital Region
Posted 24 days ago
- Company:
- Manpower Core Group Inc.
- Company Description:
- We Provide Dream Jobs For All. Equal Work Opportunities For Everyone. Makes All Productive and Efficient.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Senior High School
- Number of vacancies:
- 500
Job Description
WFM Analyst
BPO
WFM Scheduling Analyst
Job title: WFM Scheduling Analyst
Work Setup: Work from Home in Mckinley, Taguig
Shift: Shifting Schedule:Night Shift
Salary: 21K
Candidate must have experience working in a BPO setup.
Job Description :
Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives.
May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives.
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course.
Qualifications :
•Has a knowledge base typically acquired from a professional/university degree and
•1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes
• With BPO experience
• Can start ASAP
- Salary:
- ₱21,000.00 Monthly
