Client Retention Management (CRM - Front End) 1-Urgent
Sta. Ana Balibago Angeles City, Pampanga Office, National Capital Region
Posted 2 days ago
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management Inc. (DEMPSEY) is a Philippine-based executive search and referral services company specializing in sourcing competent and qualified candidates for direct hiring by client companies. Unlike contracting agencies, DEMPSEY does not hire or deploy personnel for contractual, temporary, or project-based roles. Established in 2008 and headquartered in Quezon City, DEMPSEY is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue, and holds the necessary business permits. The company focuses on matching private companies with professionals across various fields, including Accounting, Finance, Engineering, Sales, Marketing, Web Development, Human Resources, and Behavioral Sciences. DEMPSEY sources candidates from both Metro Manila and provincial institutions, aiming to provide opportunities that hone natural talents, enhance acquired skills, and maximize potential for efficient, productive, and successful employment.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Location: Sta. Ana Balibago Angeles City, Pampanga Office
Monthly Salary: PHP 18,000 (depends on experience and qualifications)
Work Schedule: Monday to Friday
Working Hours: 8:30 am to 5:30 pm
Qualifications:
Female, 25–32 years old
With a pleasing personality; height is a plus
Bachelor’s degree in Business, Marketing, Communications, or a related field
Experience in client retention, customer service, or administrative roles
Strong organizational skills and attention to detail
Excellent communication and problem-solving abilities
Proficient in CRM systems and Microsoft Office Suite
Job Description:
PHONE CALLS
• Handle and coordinate client calls on routine concerns, ensuring smooth transitions, resolution, and
escalation when needed.
EMAIL MANAGEMENT
• Manage client emails via the centralized repository, ensuring timely, accurate responses and proper
documentation.
MAF (Coordination with Front-End Team)
• Coordinate with Front-End to obtain documents, encode the MAF with necessary revisions, and send
the COC to the client.
AMLA REQUIREMENTS
• Identify and follow up on AMLA requirements, track document status, and ensure client compliance
through regular communication.
MEMORANDUM OF AGREEMENT
• Prepare, revise, and track MOAs, manage signing and notarization, and submit copies to clients and
Audit Team.
REIMBURSEMENT MONITORING
• Process and track soft copy reimbursement requests, coordinate with Claims, and update clients with
deposit slips.
SMARTSHEET MONITORING
• Monitor and update client concerns in Smartsheet, ensuring timely follow-ups and escalation when
needed.
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
- Salary:
- ₱18,000.00 Monthly
