Senior Executive - WFM
Eastwood, National Capital Region
Posted 2 days ago
- Company:
- N&M Staffing Services
- Company Description:
- N&M Staffing Services, established in 2018 and based in Quezon City, Philippines, is a leading job placement company specializing in multilingual human resources. We cater to the needs of Business Process Outsourcing (BPOs) and call centers, providing access to a robust pool of over a thousand bilingual candidates. Our candidates possess proficiency in a wide range of languages, including Japanese, Mandarin, Cantonese, Thai, Hindi, German, French, Spanish, Portuguese, Arabian, and Italian, among others. We are dedicated to delivering highly skilled bilingual talent to ensure client satisfaction. Our recruitment expertise spans a diverse range of positions, encompassing Information Technology, Leadership, Management, and Translation and Interpretation. At N&M Staffing Services, quality and professionalism are paramount. Our team of extensively trained recruitment specialists prioritizes a deep understanding of both candidate aspirations and client requirements, ensuring the perfect match for long-term success.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 3
Job Description
• Sending of interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc.
• System issue tracking
• Responsible for the monitoring of all issues that may impact service levels (SL’s) and take the appropriate to resolve or reduce these impacts.
• Perform oversight responsibilities as required to ensure all SLA’s are met.
• Evaluate events surrounding schedule adherence and operational situations which may impact productivity such as absenteeism or system outages.
• In this role you will be required to solve problems as they may arise with real time intervention.
• Include but not limited to Real-time monitoring and reporting of schedule deviations like breaks, absenteeism, late login, early login and any non-schedule adherence
• Work on real-time requests related to schedule changes, off phone activities and profile changes
• Communicate daily reports to leadership teams (WFM and Operations) on Service Level (SL) performance• Initiate escalation process for system outages and Service Level Agreements (SLA) risks
• Take mitigation steps to ensure SL’s are met
• Be the primary interface between WFM and site operations while strengthening a positive partnership Experience, knowledge, skills and attributes required
• Other tasks that may be assigned to him/her by WFM Supervisor
Requirements:
Must be willing to work onsite in Eastwood
2-3 years’ experience in a Customer Service environment in WFM
Amenable to work onsite, weekend rest day
Amenable to work nightshift
Experience in Real-time Analyst and Reporting tasks
Proficient in MS Office (particularly in MS Excel, Report automation using Power Query, Power Pivot, Data Modeling) and Google Suite
High proficiency in verbal and written English
- Salary:
- ₱30,000.00 Monthly
