IT Service Desk - Onsite / Pampanga

Key skills
IT SERVICE DESK
Strong communication and interpersonal skills

Job Title: IT Service Desk (Massive Hiring)
Work Set up: Onsite in Pampanga.
Work Schedule: Shifting.
Budget: Up to 45K (can be negotiated up to 53K)
Can start ASAP

Essential Responsibilities and Duties:

 Provides First and second-line investigation and diagnosis
 Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines
 Escalates unresolved incidents/service requests within agreed timescales
 Logs relevant incident/service request details per Service desk procedures
 Communicates with client regarding incident progress
 Ensures tickets are always updated until issues are resolved
 Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.  Resolving technical issues quickly and efficiently
 Installing and configuring necessary software and meeting end-user needs
 Escalating any serious problems to relevant departments and teams
 Ensuring optimal network performance
 Performing system updates, tests, and maintenance to avoid service interruptions
 Monitoring and reporting service desk tickets
 Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
 Producing user manuals and guidance for end-users
 Creates/maintains documentation on Back Desk
 Special events coverage
 Local network support and/or assists centralized Network team
 Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting
 User account creation/deletion and file permissions
 Laptop / Desktop Backup management and maintenance
 Assist all Joiners, Movers and Leavers tasks in the respective site
 Involve in Stock and Asset Management activities and coordinate with Stock Management

Qualifications:

 Bachelor’s Degree or completed at least 2 years in college with no back subjects
 At least 2-5 years relevant field experience. Candidate should have Service Desk Experience.
 With ticketing experience, technical skills and good communication skills
 Ability to work independently and take initiative
 Strong communications skills, both written and oral
 Maintains strong attention to detail in high-pressure situations
 Willingness to work flexible hours when needed.

Company Perks:

 Above-industry salary package and incentives
 Competitive medical coverage
 Life, accidental death and dismemberment, and total permanent disability insurance
 Maternity assistance
 Leave credits are convertible to cash