Chat Support (Non-Voice) - Paid Training

Manila, National Capital Region

Posted today


Company:: Caldwell Communications
Company Description:: Our core belief is simple: we are committed to doing the right thing. This commitment extends to our staff, clients, their customers, the communities we operate in, and the planet. At Caldwell Communications, we promote a sense of duty and collaboration. We place a strong emphasis on equality and work to include a range of viewpoints that encourage innovation. As a global business, sustainability is at the heart of our operations, conscious of the impact we have on the environment. Moreover, we actively seek ways to uplift our communities and make a positive difference wherever we can. Together, we aim to create a better world every step of the way.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 196

Job Description

Do you take pride in delivering excellent customer care? We're looking for a lively and service-driven Customer Service Representative to provide support and build strong relationships with our valued clients. If you’re motivated by helping others and enjoy a fast-paced environment, this could be the role for you.

Key Responsibilities:
Handle customer inquiries through calls, emails, or chats, ensuring timely and effective responses
Maintain a friendly, patient, and empathetic tone while addressing concerns or complaints
Accurately record and update customer information, feedback, and issue resolutions in the system

Qualifications:
Must be a High School graduate (Old Curriculum) or ALS program graduate
Clear and confident communication skills, both spoken and written

Perks and Benefits:
Paid time off for vacation and sick leave to support work-life balance
Health maintenance organization (HMO) coverage for you and up to two dependents
Paid training to set you up for success in your role
Receive a 13th month pay as part of your compensation package
Enjoy company-sponsored team-building activities, retreats, or travel opportunities

Ready to Start Your Journey?
Click the "Apply Now" button to take the next step in your career with us!