Customer Service Representative

Lipa City, Batangas

Posted 4 days ago

Company:: Metacom Solutions, Inc.
Company Description:: Metacom Solutions, Inc. is a company specializing in information technology and business process outsourcing (BPO) services. Founded in 2020, it operates from its headquarters in Baliuag, Bulacan, and has expanded to employ between 501 and 1,000 individuals .
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 15

Job Description

We’re looking for a friendly, detail-oriented Customer Service Representative (CSR) to join our team and provide top-notch support for our online ticketing platform. As a CSR, you'll be the first point of contact for customers who need help booking, modifying, or understanding their event tickets. If you enjoy helping others and can stay calm under pressure, this role is for you!

Key Responsibilities:
Assist customers via phone, email, or chat regarding ticket bookings, event inquiries, refunds, and account issues.
Provide clear and accurate information about events, seating, pricing, and policies.
Resolve complaints or concerns in a professional and timely manner.
Guide customers through website navigation or troubleshooting steps.
Coordinate with internal teams or event organizers for escalated concerns.
Maintain detailed records of customer interactions using CRM tools.
Meet performance targets (e.g., response time, customer satisfaction, resolution rate).