Lead Backer work from home
Manila, National Capital Region
Posted 21 days ago
- Company:
- Cyberbacker Inc
- Company Description:
- The concept of Cyberbacker originally started and was first implemented in The Good Life Group, a real estate company of our CEO Craig Goodliffe. Craig believes that equal opportunities should be given and great talents can be found from anywhere on the globe. Cyberbacker was established in January of 2018 with the goal of partnering great individuals with clients who share the same values and characters. We believe that like-minded individuals working towards the same goals or business have the highest capacity for growth. Cyberbacker aims to provide premium and world-class services to its partners. Today, in just the span of four years, we are servicing 3500+ and growing, delighted and satisfied clients.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 4
Job Description
Manage leads and the CRM.
Report issues with CRM by calling the hotline.
Answer CRM-related questions from agents and provide training if needed.
Service inbound leads from sign calls and online sources and determine where they are in the buying/selling process.
Immediate response and scrubbing of the leads. (adding labels, activating drip campaigns, sending welcome text or emails, assigning lead to agents)
Build follow-up process for the agents.
Nurturing all leads through steady communication (email and text) until the leads are ready to talk or meet with an agent.
Re-assigning leads to an agent once appointment is set.
Daily monitoring of agent activity.
Keep track of completed tasks and goals to measure lead conversion ratio and meet performance benchmarks.
Generate report regarding Agent’s productivity and accountability.
Build trackers and dashboard through Google Sheets.
Track referrals and prepare referral forms.
Create Lead Database for backup in case something happens with the CRM.
Database and Pipeline Tool Management.
Upload leads to dialer and schedule showings for agents.
Cascade updates regarding incoming CRM-training or webinar and team announcement.
General Requirements
Good command of the English language
Must be 18 years of age and above
A headset with a noise-canceling feature and a high-definition webcam
Device Specification
Intel core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required
Windows or Mac is acceptable
At least 8GB of RAM with 60 GB of free hard disk space available
Network Requirements
10 Mbps DSL/Fiber Internet connection (USB sticks, signal-based & wireless connections are not allowed)
