Real Time Analyst (RTA) - BPO
Pasay, National Capital Region
Posted 24 days ago
- Company:
- RSD Human Resources Management Consultancy
- Company Description:
- Recruitment Solutions Department is a registered Recruitment Company in the Philippines, providing virtual Resourcing and Recruitment services, and is composed of recruitment freelancers with solid experience in the field of staffing; volume hiring, executive search, and consultancy. We aim to help our clients in meeting their manpower needs without hurting their financial resources, productivity, and most especially their short and long-term targets. Ultimately, we help seekers land a job and start creating their careers with our partners. The team started in the year 2017 and is currently supporting several BPO and non-BPO companies in the Philippines.
- Contract Type:
- Freelance
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 20
Job Description
Here's a more detailed breakdown of what a Real-Time Analyst might do:
Key Responsibilities:
Monitoring and Analysis:
RTAs continuously track real-time data related to call volume, agent status, and workload distribution.
Adherence to Schedules:
They ensure agents are adhering to their scheduled breaks, lunch periods, and other activities.
Service Level Agreement (SLA) Management:
They play a critical role in ensuring that SLAs are met by adjusting staffing levels and other resources in real-time.
Reporting:
RTAs generate daily, weekly, and monthly reports on key performance indicators (KPIs) and trends.
Process Improvement:
They analyze data to identify areas for process improvement and generate ideas for optimizing operations.
Collaboration:
RTAs work closely with the operations team to ensure efficient and effective service delivery.
- Salary:
- ₱32,000.00 Monthly
